Hayleys Business Solutions International (Pvt) Ltd (referred to herein as “Hayleys BPO”, “we”, “our”, or “us”) is committed to safeguarding the privacy of individuals whose personal data we process. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

By using this website or providing your personal data to us, you agree to the terms outlined in this policy.

1. Collection of Personal Data

  • We may collect personal data directly from you when you:
    • Contact us via forms on our website
    • Send inquiries via email or phone
    • Apply for career opportunities
    • Subscribe to updates or newsletters (if available)
  • The types of personal data we may collect include, but are not limited to:
    • Name, email address, phone number, and other contact details
    • Job title, company name, and area of interest
    • Curriculum Vitae (CV) or other employment-related information
    • IP address, browser type, and usage data through cookies (see Section 5)

2. Use of Personal Data

  1. We use your personal data for the following purposes:
    • To respond to your inquiries and service requests
    • To manage and improve our website and services
    • To process job applications and communicate with candidates
    • To deliver relevant content and updates
    • To meet legal, regulatory, or contractual obligations

    We do not sell, rent, or lease your personal information to third parties.

3. Disclosure to Third Parties

  • We may share your personal data with:
    • Affiliates or subsidiaries within the Hayleys Group
    • Authorized third-party service providers who support our operations (e.g., IT services, analytics tools)
    • Government authorities or regulators when required by law

    All such disclosures are done with the utmost care and only when necessary.

4. Data Security and Retention

  • We implement appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, or alteration.We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law or applicable regulations.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and analyze website usage.

Cookies help us:

  • Understand how users interact with our website
  • Improve functionality and performance
  • Provide a more personalized experience

You may choose to disable cookies through your browser settings. However, this may affect certain features or functionality of the site.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal limitations)
  • Object to or restrict the processing of your data in certain circumstances

To exercise any of these rights, please contact us via the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites or platforms. Please note that this privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Policy

Hayleys BPO reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

We recommend reviewing this page periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact:

Hayleys Business Solutions International (Pvt) Ltd

No. 25, Foster Lane, Colombo 10, Sri Lanka

Phone: +94 11 262 88 15

Email: info@hayleysbpo.com

Website: www.hayleysbpo.com